FAQ

Frequently Asked Questions

Where do you deliver?

We deliver to all 27 countries of the European Union and to the United Kingdom. We do not ship anywhere else at the moment.

How much is shipping?

Standard tracked shipping is €4,99. Orders over €100 ship free, automatically, with no code needed.

How long does delivery take?

Orders are processed in 1 to 3 business days. After dispatch, delivery takes 7 to 12 business days in the European Union and 5 to 8 business days in the United Kingdom. You receive a tracking link by email as soon as your parcel leaves.

Where do the products ship from?

Our pieces are made and dispatched by our manufacturing and fulfilment partners in China, other parts of Asia and Europe, depending on the item, and sent directly to you with a tracked international service. Orders with several items may arrive in separate parcels at no extra cost.

Will I have to pay import taxes or customs duties?

Our prices do not include import VAT or customs duties. Because parcels ship from outside the EU and the UK, any import VAT, duty and carrier handling fee are charged to you on delivery. UK orders above £135 may incur additional duties from HMRC. We recommend checking your local customs office before ordering.

What sizes do you offer?

Most garments run from XS to 5XL. Every product page has a measurement table in centimetres. Measure a garment you already own and compare it with the table; if you are between two sizes, choose the larger one.

Can I return an item?

Yes. You can return any item within 14 days of delivery, unworn, unwashed, with tags and original packaging. Email support@hartt-man.com with your order number to register the return and receive the return address. Return shipping is paid by the customer. Faulty or incorrect items are returned at our cost.

How long does a refund take?

We refund the full amount, including standard shipping, to your original payment method within 14 days of receiving the returned item or proof of postage. Your bank may take up to 3 business days to show the credit.

Can I exchange for another size?

We do not offer direct exchanges. Return the item for a refund and place a new order in the size you need.

Can I cancel or change my order?

Orders go into processing immediately. Email us as soon as possible and we will cancel and refund in full if the order has not yet been dispatched. After dispatch, your 14 day right of withdrawal applies.

My parcel has not arrived. What should I do?

Check the tracking link first. If your order has not arrived within 30 days of the estimated delivery date, contact us and we will resend it or refund you in full, your choice.